At MgaMart, we want you to love what you ordered! If you’re not completely satisfied, we’re here to help. Please read our return policy below to ensure a smooth return experience.
Return Window
We accept returns within 30 days of the delivery date. If you are not satisfied with your purchase, you can return it for a full refund or store credit (excluding shipping costs).
Eligibility for Returns
To be eligible for a return, the item must be:
- Unused and in the same condition that you received it.
- In the original packaging with tags (if applicable).
- Not marked as final sale.
Non-returnable items include:
- Gift cards
- Sale or clearance items
How to Return an Item
- Contact Us: Email our customer support at [info@mgamart.com] to initiate a return request.
- Return Authorization: We’ll provide you with a return authorization and instructions on how to send your item back.
- Ship the Item: Once authorized, return the item to us using your preferred carrier. Please ensure the item is securely packed to avoid damage during transit.
Return Shipping Costs
Customers are responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item or defective product). We recommend using a trackable shipping service to ensure the item reaches us safely.
Refunds
Once we receive and inspect the returned item, we will process your refund or store credit within 5-7 business days. Refunds will be credited to your original payment method. Please note that original shipping charges are non-refundable.
Exchanges
If you wish to exchange an item, please contact us, and we’ll assist you with the exchange process. If the item you want to exchange for is of a different price, we’ll adjust the balance accordingly.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [info@mgamart.com] with your order number and photos of the damage. We will provide a full refund or replacement at no additional cost.
Contact Us
Have questions or need help with your return? Reach out to us anytime!
Email: info@mgamart.com